Authors may appeal an editorial decision once, and anyone may complain about the journal's conduct; every complaint is acknowledged within 7 days and answered within 30 days.

Appeals against editorial decisions

1. Send the appeal to journal@undiknas.ac.id within 30 days of the decision, with the subject "Appeal – Manuscript #ID".
2. Explain point by point why the decision should be reconsidered, for example a reviewer's factual error or evidence of bias. Disagreement with the outcome alone is not grounds for appeal.
3. The Editor-in-Chief, or an editor not involved in the original decision, reviews the file and may seek an additional reviewer.
4. The appeal decision is final. The manuscript is not considered elsewhere in the journal while the appeal is open.

Complaints about the journal

Complaints may concern delays, the handling of a manuscript, the conduct of an editor or reviewer, or a published article (for example suspected plagiarism, data fabrication or an undeclared conflict of interest). Send them to journal@undiknas.ac.id with any supporting evidence. Complaints about published articles are investigated following the COPE flowcharts and may lead to a correction or retraction.

If a complaint concerns the Editor-in-Chief, it is handled by the Managing Editor together with the publisher, Universitas Pendidikan Nasional. Complainants who remain unsatisfied may refer the matter to the Rector of Universitas Pendidikan Nasional as the publisher.