PENGARUH KECERDASAN EMOSIONAL DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN MELALUI KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING

Authors

  • Keke Tamara Fahira Universitas Muria Kudus
  • Rozaq Muhammad Yasin Universitas Muria Kudus

DOI:

https://doi.org/10.38043/jimb.v6i2.3187

Keywords:

Emotional Intelligence, Work Environment, Job Satisfaction, Employee Performance.

Abstract

The Business sector is facing intense competition around the world so that organizations recognize the importance of human resources as a competitive advantage. For this reason, the factors that have an influence on employee performance are discussed in this study including emotional intelligence, work environment and job satisfaction. This study aims to analyse the effect of emotional intelligence and work environment on employee performance through job satisfaction as intervening variable at PT. Indomaju Textindo Kudus. The quantitative method used in this research is using AMOS confirmatory analysis followed by Structural Equation Modeling (SEM). This research uses non probability sampling method (accidental sampling) in order to collect data. Primary data is used in the study by distributing 150 sample questionnaires to production employees at PT. Indomaju Textindo. The findings in this study are that emotional intelligence and work environment have a direct effect on employee performance. From the research results it can be concluded to improve the performance of employees at PT. Indomaju Textindo can be pursued by maintaining and improving the emotional intelligence of employees and a safe and comfortable work environment.

Downloads

Download data is not yet available.

References

Al-Omari, K., & Okasheh, H. (2017). The influence of work environment on job performance: A case study of engineering company in Jordan. International Journal of Applied Engineering Research, 12(24), 15544–15550.

Anitha, J. (2013). Determinants of employee engagement and their impact on employee performance. https://doi.org/10.1108/IJPPM-01-2013-0008

Aryee, S., Chu, C. W. L., Kim, T. Y., & Ryu, S. (2013). Family-Supportive Work Environment and Employee Work Behaviors: An Investigation of Mediating Mechanisms. Journal of Management, 39(3), 792–813. https://doi.org/10.1177/0149206311435103

Bindu, M., & Ollukkaran, A. (2012). No Title.

Boyatzis, R. E., Goleman, D., & Rhee, K. (2000). Clustering Competence In Emotional Intelligence?: Insights From The Emotional Competencie Inventory The Handbook of Emotional Intelligence is available for purchase from Amazon . com. Handbook of Emotional Intelligence, 343–362. http://www.eiconsortium.org/pdf/eci_acticle.pdf

Cooper, R. K. & Sawaf, A. (2002). Kecerdasan Emosional Dalam Kepemimpinan dan Organisasi. PT Gramedia.

Dahkoul, Z. M. (2018). The Determinants Of Employee Performance In Jordanian Organizations. 5, 11–17. https://doi.org/10.17261/Pressacademia.2018.780

Dhani, P., & Sharma, T. (2017). Effect of Emotional Intelligence on Job Performance of IT employees: A gender study. Procedia Computer Science, 122, 180–185. https://doi.org/10.1016/j.procs.2017.11.358

Dhiman, B., & Raheja, S. (2018). Do Personality Traits and Emotional Intelligence of Investors Determine Their Risk Tolerance? Management and Labour Studies, 43(1–2), 88–99. https://doi.org/10.1177/0258042x17745184

Ellinger, A. D., Ellinger, A. E., & Keller, S. B. (2003). Supervisory Coaching Behaviour, Employee Satisfaction and Warehouse Employee Performance: A Dyadic Perspective in the Distribution Industry. Human Resource Development Quarterly.

Fadlallh, A. (2015). Impact of Job Satisfaction on Employees Performance an Application on Faculty of Science and Humanity Studies University of Salman Bin Abdul-Aziz-Al Aflaj. International Journal of Innovation and Research in Educational Sciences, 2(1), 2349–5219.

Fu, W., & Deshpande, S. P. (2014). The Impact of Caring Climate, Job Satisfaction, and Organizational Commitment on Job Performance of Employees in a China’s Insurance Company. Journal of Business Ethics, 124(2), 339–349. https://doi.org/10.1007/s10551-013-1876-y

Ghofar, A., & Azzuhri, M. (2012). Pengaruh Lingkungan Kerja Terhadap Kinerja Perawat Melalui Kepuasan Kerja Sebagai Variabel Intervening. 4.

Given, L. M. (2008). The SAGE Encyclopedia of Qualitative Research Methods. SAGE Publications, 1-4129-4163-6.

Goleman, D. (2000). Working with Emotional Intelligence. PT Gramedia Pustaka Utama.

Goleman, D. (2002). Emotional lntelligence. PT Gramedia Pustaka Utama.

Henry Syauta, J., Afnan Troena, E., & Setiawan, M. (2012). The Influence of Organizational Culture, Organizational Commitment to Job Satisfaction and Employee Performance (Study at Municipal Waterworks of Jayapura, Papua Indonesia). International Journal of Business and Management Invention ISSN (Online, 1(1), 2319–8028.

Hira, A., & Waqas, I. (2012). A Study of Job Satisfaction and IT ’ s Impact on the Performance in the Banking Industry of Pakistan. International Journal of Business and Social Sciences, 3(19), 174–180.

Imran, R., Fatima, A., Zaheer, A., Yousaf, I., & Batool, I. (2012). How to boost employee performance: Investigating the influence of transformational leadership and work environment in a Pakistani perspective. Middle East Journal of Scientific Research, 11(10), 1455–1462. https://doi.org/10.5829/idosi.mejsr.2012.11.10.741

Issah, M. (2018). Change Leadership?: The Role of Emotional Intelligence. https://doi.org/10.1177/2158244018800910

Kahtani, A. Al. (2013). Employee Emotional Intelligence and Employee Performance in the Higher Education Institutions in Saudi Arabia: A Proposed Theoretical Framework. International Journal of Business and Social Science, 4(9), 80–95. https://pdfs.semanticscholar.org/c085/8d46ed61d63a7075accd39175f4e8398da62.pdf?_ga=1.208263249.213750356.1490878367

Khan, A. H., Nawaz, M. M., Aleem, M., & Hamed, W. (2012). Impact of job satisfaction on employee performance: An empirical study of autonomous Medical Institutions of Pakistan. African Journal of Business Management, 6(7), 2697–2705. https://doi.org/10.5897/AJBM11.2222

M. Kulkarni, P., Janakiram, B., & Kumar, D. N. S. (2009). Emotional Intelligence and Employee Performance as an Indicator for Promotion, a Study of Automobile Industry in the City of Belgaum, Karnataka, India. International Journal of Business and Management, 4(4). https://doi.org/10.5539/ijbm.v4n4p161

Markos, S., & Sridevi, M. S. (2010). Employee Engagement?: The Key to Improving Performance. 5(12), 89–96.

Mathis, John, & Jackson, R. dan. (2006). Manajemen Sumber Daya Manusia. Salemba Empat.

Mohamad, M., & Jais, J. (2016). Emotional Intelligence and Job Performance: A Study among Malaysian Teachers. Procedia Economics and Finance, 35(April), 674–682. https://doi.org/10.1016/s2212-5671(16)00083-6

Nabawi, R. (2019). Pengaruh Lingkungan Kerja , Kepuasan Kerja dan Beban Kerja Terhadap Kinerja Pegawai. 2(2), 170–183.

Nikolaou, I., & Tsaousis, I. (2002). Emotional Intelligence In The Workplace:Exploring Its Effects On Occupational Stress And Organizational Commitment. The International Journal Of Organizational Analysis, 10, 327–342.

Nzewi, H. N., Augustine, A., Mohammed, I., & Godson, O. (2017). Physical Work Environment and Employee Performance in Selected Brewing Firms in Anambra State. 2000, 1–19.

Nzir, M. (2017). Metode Penelitian (cetakan 11). PT. Ghalia Indonesia.

Raziq, A., & Maulabakhsh, R. (2015). Impact of Working Environment on Job Satisfaction. Procedia Economics and Finance, 23(October 2014), 717–725. https://doi.org/10.1016/s2212-5671(15)00524-9

Rezvani, A., Chang, A., Wiewiora, A., Ashkanasy, N. M., Jordan, P. J., & Zolin, R. (2016). Manager emotional intelligence and project success: The mediating role of job satisfaction and trust. International Journal of Project Management, 34(7), 1112–1122. https://doi.org/10.1016/j.ijproman.2016.05.012

Robbins, S. P., & Judge, T. A. (2013). Organizational Behaviour (15th ed.). Pearson. http://library1.nida.ac.th/termpaper6/sd/2554/19755.pdf

Santos, A. S., Reis Neto, M. T., & Verwaal, E. (2018). Does cultural capital matter for individual job performance? A large-scale survey of the impact of cultural, social and psychological capital on individual performance in Brazil. International Journal of Productivity and Performance Management, 67(8), 1352–1370. https://doi.org/10.1108/IJPPM-05-2017-0110

Sedarmayanti, M. (2001). Sumber Daya Manusia dan Produktivitas Kerja. Mandar Maju.

Seyal, A. H., & Afzaal, T. (2013). An Investigation of Relationship among Emotional Intelligence, Organizational Commitment and Job Satisfaction: Evidence from Academics in Brunei Darussalam. International Business Research, 6(3), 217–228. https://doi.org/10.5539/ibr.v6n3p217

Shooshtarian, Z., Ameli, F., & Aminilari, M. (2013). The Effect of Labor ’ s Emotional Intelligence on Their Job Satisfaction , Job Performance and Commitment Keywords?: Emotional Intelligence is one of the most important concepts introduced to psychology and management in the last decade . Thorndike In 1997 , Mayer and Salovey described four abilities that contribute to emotional Intelligence?: 1 . Perception?: It involves accurate verbal and non-verbal expression. 6(1), 29–45.

Shrestha, B. R. (2014). Emotional Intelligence at workplace in hospitals: Is it time to rejuvenate? Journal of Kathmandu Medical College, 2(2), 43–44. https://doi.org/10.3126/jkmc.v2i2.10621

Sibasopait, A. B. (2018). Pengaruh Kecerdasan Intelektual, Kecerdasan Emosional, Dan Kecerdasan Spiritual Terhadap Kinerja Melalui Kepuasan Kerja Tenaga Kependidikan Di Kantor Pusat Universitas Jember. Bisma, 12(2), 212. https://doi.org/10.19184/bisma.v12i2.7891

Simanjuntak, P. J. (2011). Manajemen & Evaluasi Kerja (3rd edition). Fakultas Ekonomi Universitas Indonesia.

Supriyanto, A. S., & Troena, E. A. (2012). Pengaruh Kecerdasan Emosional dan Kecerdasan Spritual Terhadap Kepemimpinan Transformasional, Kepuasan Kerja Dan Kinerja Manajer. Jurnal Aplikasi Manajemen, 10(66), 163–5241.

Umar, H. (2011). Riset Sumber Daya Manusia Dalam Organisasi. PT Gramedia Pustaka Utama.

Vratskikh, I., Masa’deh, R. (Moh’dTaisir), Al-Lozi, M., & Maqableh, M. (2016). The Impact of Emotional Intelligence on Job Performance via the Mediating Role of Job Satisfaction. International Journal of Business and Management, 11(2), 69. https://doi.org/10.5539/ijbm.v11n2p69

Williams, R. S. (2002). Managing employee performance: Design and implementation in organizations. Thompson Learning London.

Yoke, L. B., & Panatik, S. A. (2015). Emotional intelligence and job performance among school teachers. Asian Social Science, 11(13), 227–234. https://doi.org/10.5539/ass.v11n13p227

Youssef, C. M., & Luthans, F. (2007). Positive organizational behavior in the workplace: The impact of hope, optimism, and resilience. Journal of Management, 33(5), 774–800. https://doi.org/10.1177/0149206307305562

Downloads

Published

2021-12-13

How to Cite

1.
Fahira KT, Yasin RM. PENGARUH KECERDASAN EMOSIONAL DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN MELALUI KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING. j.imb [Internet]. 2021Dec.13 [cited 2022Jul.3];6(2):1-19. Available from: https://journal.undiknas.ac.id/index.php/manajemen/article/view/3187

Issue

Section

Articles