Leader-Member Exchange, Quality of Worklife, Working Satisfaction and Organizational Citizenship Behavior

Abstract

Organizational Justice, and Quality of Work life toward Organizational Citizenship Behavior
mediated by Job Satisfaction of the employee of Bali Regional Office of the Ministry of Law
and Human Rights.
Respondents of this research were 136 government employees in Bali Regional Office of
the Ministry of Law and Human Rights. The sampling technique that was census, and the
data were analyzed using Structural Equation Modeling (SEM) by occupying AMOS
program. The result of this research shows that Leader-Member Exchange gives positive and
significant effect toward Job Satisfaction. The same results also applied on Leader-Member
Exchange toward Organizational Citizenship Behavior, Organizational Justice toward Job
Satisfaction, Organizational Justice toward Organizational Citizenship Behavior, Quality of
Work life toward Job Satisfaction, Quality of Work life toward Organizational Citizenship
Behavior, Job Satisfaction toward Organizational Citizenship Behavior. This research also
found out that Job satisfaction significantly mediating the effect of Leader-Member
Exchange, Organizational Justice , Quality of Work life toward Organizational Citizenship
Behavior.
Managerial implication of this research would be the stakeholders which consists of
structural official or the leaders who supposed to do evaluation and also improving the use of
Leader-Member Exchange, Organizational Justice, dan Quality of Worklife in order to
improve Job Satisfaction and also Organizational Citizenship Behavior of Bali Regional
Office of the Ministry of Law and Human Rights’ employee.

Keywords : Leader-Member Exchange, Organizational Justice, Quality of
Worklife, Job Satisfaction, and Organizational Citizenship Behavior.