Jurnal Ilmiah Manajemen dan Bisnis

Analysis of Factors Strengthening Human Capital Competitiveness in Indonesia’s Industry through Workplace Learning Model based on Indonesian Qualification Framework

2025-09-25T03:17:01+00:00

Strengthening workforce competitiveness in Indonesia requires workplace learning aligned with the Indonesian Qualifications Framework. This study aimed to identify and validate the latent structure of IQF based workplace learning and to outline an evaluation instrument and policy levers. We conducted an online cross-sectional survey of 400 workers across all provinces and applied exploratory factor analysis with polychoric correlations, oblimin rotation, parallel analysis, and a scree examination, complemented by content analysis of an open-ended question. Sampling adequacy was excellent with KMO 0.96 and Bartlett significance p under 0.001. Four coherent dimensions emerged that together explained about 65 percent of variance. Structured Competency Development captured structured training, standards, research, human resource planning, and certification. Performance Management and Workload gathered assignment, workload, remuneration, performance, and knowledge sharing. Experience Based Learning covered mentoring, internship, coaching, and job rotation. Educational Qualifications was defined chiefly by education level. Model fit was strong with RMSR 0.03 and moderate inter factor correlations, and qualitative keywords on work, skills, and experience converged with these factors. The study contributes a theoretically integrated IQF aligned model and a ready blueprint for measurement and auditing. Practically it informs policy and industry programs that link training with research and technology, formalise mentoring, reward knowledge sharing in performance systems, and map careers to qualification levels, and the instrument can audit learning ecosystems and guide resource allocation across priority sectors.

Generation Y Employees Saving Behaviour: Finance Technology-enabled Services in South Sulawesi, Indonesia

2025-09-25T03:25:30+00:00

This study was motivated by the low level of saving behavior among millennial workers in the formal sector, despite their broad access to digital financial services. The purpose of this research was to analyze the determinants of saving behavior among millennial employees in South Sulawesi by emphasizing the roles of financial literacy, financial product knowledge, and technology-enabled financial services innovation as a mediating variable. A quantitative approach with a survey method was employed, and the sampling technique used was purposive sampling, involving 316 respondents working in the formal sector across Makassar City, Gowa Regency, and Maros Regency. Data were collected through a five-point Likert-scale questionnaire measuring four key constructs: financial literacy, financial product knowledge, technology-enabled financial services innovation, and saving behavior. The data were analyzed using Structural Equation Modeling (SEM) with AMOS software. The results indicated that both financial literacy and financial product knowledge had positive and significant effects on saving behavior, either directly or indirectly through technology-enabled financial services innovation. Financial product knowledge exerted the strongest influence on saving behavior. The study contributed theoretically by integrating the Theory of Planned Behavior (TPB) and the Technology Acceptance Model (TAM) to explain financial behavior among millennials in a developing country context. Practically, the findings provided insights for financial institutions and policymakers to design integrated financial literacy programs and digital financial innovations that effectively promote sustainable saving behavior in the digital economy era.

Antecedents of Customer Purchase Intention of Fashion Products Among Millennials and Z Generation Using Multi-Group Analysis

2025-09-25T03:29:26+00:00

This study aims to examine the variable of customer engagement in mediating the relationship between omnichannel integration quality and the purchase intention of Millennial and Gen Z customers for fashion products. The study involved a sample size of 145 respondents, employing a nonprobability sampling method using purposive sampling. Data analysis was conducted using the Partial Least Squares (PLS) method with SmartPLS. The findings indicate that the configuration of service channels and integrated interactions positively and significantly affect customer engagement and purchase intention for both generations. However, the multi-group analysis revealed that while the configuration of service channels, integrated interactions, and quality assurance positively influence customer engagement and purchase intention among Millennials, these effects are not statistically significant. For Generation Z, the configuration of service channels and integrated interactions significantly influence customer engagement and purchase intention. In contrast, quality assurance does not significantly impact customer engagement or purchase intent for either generation. Customer engagement serves as a mediator between the configuration of service channels and integrated interactions on purchase intent for Generation Z, but it does not act as a mediator for Millennials. Additionally, customer engagement cannot mediate the impact of quality assurance on purchase intent for either generation in Medan when shopping for fashion products through an omnichannel approach. Retailers are encouraged to enhance shopping engagement for Millennials and Generation Z by offering multiple shopping channels, including various accounts on each platform and e-commerce site.

Psychological Well-Being at Hospitality: Configuring the Antecedents and Outcomes from Millennials Perspectives

2025-09-03T01:56:15+00:00

This study provides a new perspective on the psychological well-being of millennial employees in the Bali hospitality industry by identifying its key predictors and assessing its impact on work and organizational engagement. The study employed explanatory sequential analysis of 153 millennial workers working in various star-rated hotels in Bali. The quantitative analysis with SmartPLS revealed that ambidextrous leadership (beta = 0.578, p < 0.001) and psychological capital (beta = 0.346, p < 0.001) significantly enhanced psychological well-being, while job satisfaction showed a negative effect (beta = -0.186, p < 0.05) and perceived organizational support showed no significant impact (p = 0.160). Furthermore, psychological well-being strongly predicted organizational engagement (beta = 0.760, p < 0.001) and work engagement (beta = 0.705, p < 0.001), with a greater influence on organizational engagement. This study contributes to the literature by demonstrating that psychological well-being exerts a stronger influence on organizational engagement than on work engagement, highlighting millennials’ deeper commitment to their organizations when their well-being is supported. These findings underscore the importance of psychological capital in fostering resilience and offering fresh insights to enhance organizational engagement. Unlike previous research, this study uniquely integrates ambidextrous leadership and psychological capital as primary drivers of psychological well-being, revealing their significant positive influence.

Optimizing Marketing Strategies in Encouraging the Adoption of Mobile-Based Digital Financial Services among Students

2025-10-06T01:21:27+00:00

This study analyzes effective marketing strategies to enhance the adoption of mobile application-based financial services among university students, particularly in Indonesia, where mobile banking and e-wallet penetration is high among the youth. The primary aim of this study is to identify and optimize marketing strategies that drive the adoption of digital financial services. Using a Systematic Literature Review (SLR) approach and PRISMA 2020 guidelines, this research analyzes 30 relevant peer-reviewed articles. The synthesis identifies key factors that promote and hinder the adoption of digital financial services. Key findings indicate that digital marketing strategies, particularly through social media, influencer marketing, and personalized content, are effective in increasing students' intention to adopt financial applications. Adoption factors include ease of use, perceived financial benefits, trust in data security, and digital financial literacy. However, major barriers remain, such as low financial literacy and distrust in data security. This research extends TAM and UTAUT models by highlighting the role of modern marketing strategies as external variables influencing adoption. Practically, the study emphasizes the need for integrated education-communication strategies and transparent trust-building mechanisms to enhance adoption. It also recommends focusing on financial literacy education and improving data privacy features to foster broader acceptance among student populations.

Perceived Value as a Mediator: How Customer Experience Outweighs E-Service Quality in Driving Digital Repurchase Intention in Quick-Service Restaurants

2025-12-09T01:13:30+00:00

This study explores the different impacts of e-service quality and customer experience on repurchase intention, with perceived value as a mediator, among digital consumers of Yoshinoya quick-service restaurants in Surabaya, Indonesia. Using Structural Equation Modeling–Partial Least Squares (SEM-PLS) on data from 148 respondents, the results show that e-service quality does not significantly affect repurchase intention (coefficient = 0.166, p = 0.120), while customer experience has a strong direct effect (coefficient = 0.405, p < 0.001). Perceived value mediates the relationship between customer experience and repurchase intention (coefficient = 0.497, p < 0.001), but not between e-service quality and repurchase intention (coefficient = 0.074, p = 0.217). This study contributes to digital service and consumer behavior literature by showing that perceived value acts as a selective mediator, enhancing the impact of customer experience while reducing the role of e-service quality in technology-based QSR environments. Practically, the findings suggest that QSR managers should view e-service quality as a basic requirement and focus on experiential strategies, such as emotional engagement, personalization, and omnichannel consistency, to improve perceived value and maintain customer loyalty in competitive digital food service markets.

Scrolling Toward Simplicity: Social Media Use, Fear of Missing Out, and Minimalist Consumption Among Generation Z In Indonesia

2025-12-09T01:06:23+00:00

This study examines how social media use and fear of missing out (FoMO) relate to minimalist consumption tendencies among young people in Indonesia. The study examines whether intense social media use merely stimulates overconsumption or can also support a more focused and sustainable minimalist lifestyle. A cross-sectional quantitative survey was conducted with 275 young Indonesian users who actively use Instagram and TikTok. Data were collected through an online questionnaire and analyzed using partial least squares structural equation modeling (PLS-SEM) to test for direct and indirect effects. Results indicate that social media use has a positive and significant effect on FoMO and a positive and significant effect on minimalist consumption. Conversely, FoMO does not significantly predict minimalist consumption; therefore, FoMO does not mediate the relationship between social media use and minimalist consumption. These findings suggest that social media can serve as a supportive space for minimalist practices when users are exposed to content and communities that promote simple and sustainable living. Practically, despite the insignificant role of FoMO, this study informs sustainable marketing and consumption initiatives by suggesting that brands and their supporters integrate buy less but better messaging into Instagram/TikTok campaigns, encourage mindful reordering and purchasing routines, and build community based engagement rather than relying on promotional cues driven by urgency or FoMO. Overall, this study highlights the ambivalent role of social media in youth consumption behavior and suggests opportunities to promote minimalist lifestyles in developing countries.

Resource-Based View, Dynamic Capabilities, and Entrepreneurial Orientation: Their Impact on MSME Performance and Sustainable Competitive Advantage of MSMEs in Bali

2025-12-09T01:17:26+00:00

Micro, Small, and Medium Enterprises (MSMEs) in Bali play a crucial role in employment absorption, driving the tourism sector, and strengthening the regional economy. However, most MSMEs still face challenges such as low levels of digitalization, limited resources, and vulnerability to external shocks like pandemics. In this context, the Resource-Based View (RBV) emphasizes the importance of managing resources that are valuable, rare, inimitable, and non-substitutable (VRIN) as the foundation for competitive advantage. Meanwhile, Dynamic Capabilities (DC) are required to enable organizations to perform sensing, seizing, and reconfiguring in response to environmental opportunities and threats, while Entrepreneurial Orientation (EO)—including innovativeness, proactiveness, and risk-taking—encourages creativity and business growth. This study aims to analyze the influence of RBV, DC, and EO on MSME performance and Sustainable Competitive Advantage (SCA) in Bali Province. The research applies a quantitative approach with an explanatory design, involving 200 active MSME respondents who meet the operational criteria. Data analysis was conducted using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) method. The results show that all three variables—RBV, DC, and EO—have positive and significant effects on MSME performance and SCA. DC emerged as the most dominant factor in creating sustainable competitive advantage, followed by RBV and EO. These findings highlight that the integration of internal resource management, adaptive capabilities, and entrepreneurial orientation is a key strategy for Balinese MSMEs to sustain and excel in the digital transformation era.