Jurnal Ilmiah Manajemen dan Bisnis

Psychological Capital, Work Happiness, and Innovative Behaviour: Evidence from Millennials Worker of Star-Rated Hotels

2025-04-22T04:00:24+00:00

This study focuses on the innovative behaviour of starred hotel employees driven by their psychological capital and happiness at work. An explanatory sequential analysis with a positivistic paradigm were applied through the Smart PLS approach. Data were collected through a cross-sectional survey of 129 millennial employees at starred hotels which were validated through in-depth interviews with different levels millennial employees. The findings of the study indicate that happiness at work fully mediates the effect of psychological capital on innovative work behaviour. Psychological capital offers psychological resources that enable employees to experience job happiness, which in turn fosters the development of innovative behaviour. Happiness at work creates an internal drive to try new things, participate in innovation efforts, and contribute to improving work processes. Several dimensions play an important role in the formation of innovation through work happiness, namely a positive work environment, career development opportunities and flexibility, work-family balance, recognition and appreciation. The practical implications of this study offer recommendations for star hotel management to enhance organizational culture that fosters employees’ happiness at workplace by implementing recognition and appreciation programs, providing work-life balance facilities, and strengthening positive work relationships. Theoretically, these findings align with the conservation of resources theory which is emphasizing the reinforcement of internal resources to support innovative work behaviour. Future research is encouraged to validate these findings in different contexts to enhance generalizability.

Determination Purchase Intention for Skincare in Indonesia

2025-04-22T04:03:02+00:00

Indonesia's beauty sector has experienced substantial expansion, with an annual growth rate exceeding 4%. This corresponds with the 10% rise in national skincare product demand, underscoring an increase in consumer interest and competition in the industry. The rapid digitalization of consumer behavior has notably altered the dynamics of the skincare industry, especially in emerging markets. This research investigates the impact of the marketing mix—product, price, place, and promotion—on consumers' purchase intentions, with electronic word of mouth (e-WOM) acting as a mediating variable. Data were collected from 240 respondents using a purposive sampling technique. These respondents had experience purchasing skincare products online and had been exposed to e-WOM content across digital platforms. Structural Equation Modeling (SEM) was utilized to evaluate the proposed hypotheses. The findings demonstrate that product, price, and promotion have a significant impact on purchase intention, both directly and indirectly via e-WOM, whereas place does not show a significant direct effect. Moreover, e-WOM plays a significant mediating role, underscoring its strategic relevance in influencing digital purchasing behavior. The findings enhance marketing literature by merging traditional marketing strategies with mechanisms of digital consumer influence. This study offers practical implications for skincare brands aiming to improve consumer engagement and purchase conversions via optimized marketing mix strategies and the strategic management of digital word-of-mouth channels.

What Makes Them Stay? The Important Role of Employee Value Proposition in Retaining Frontliner Retail

2025-04-08T05:51:31+00:00

Amidst massive digital disruption, the retail industry faces its highest employee turnover rate, making the retention of frontline workers—who are crucial for operations and customer experience—a pressing strategic issue. This study investigates factors influencing frontliners' intention to stay (ITS). It examines the influence of the Employee Value Proposition (EVP) on ITS, with the Psychological Contract (PC) and Perceived Organizational Support (POS) as potential mediators. Adopting a mixed-methods approach, this study surveyed 269 frontline workers, with quantitative data analyzed via Partial Least Squares Structural Equation Modeling (PLS-SEM). The analysis was then deepened by qualitative interviews to provide a richer interpretation of the findings. The results reveal a key finding: the transactional aspect of the EVP, encompassing compensation and tangible benefits, significantly and positively influences the intention to stay. Conversely, relational aspects like the psychological contract and perceived organizational support were found to have no significant influence. Furthermore, PC and POS also proved ineffective as mediators in the relationship between EVP and ITS. This finding implies that for today's retail frontliners, concrete economic elements are more powerful drivers of loyalty than psychological bonds or emotional support. The study provides clear strategic guidance for retail managers to prioritize transactional incentives in their efforts to curb high turnover rates and enhance workforce stability.

Exploring the Drivers of Customer Loyalty in the Restaurant Industry: A Systematic Literature Review and Future Research Agenda

2025-02-24T06:41:51+00:00

The purpose of this paper is to provide a comprehensive analysis of the determinants of customer loyalty in the restaurant industry and identify opportunities for future research. A systematic literature review was conducted using the PRISMA protocol, involving a final sample of 33 articles published between 2015 and 2024. The databases used include Scopus journals, with inclusion and exclusion criteria applied to ensure relevance and quality. Key factors influencing restaurant loyalty were identified, including satisfaction, service quality, and food quality, which are crucial for fostering long-term relationships and ensuring repeated patronage. Additional significant factors include brand image, price fairness, sensory experiences, sustainable practices, and customer engagement. Enhancing customer satisfaction through excellent service, quality food, and positive dining experiences is paramount for building a loyal customer base. The study highlights key factors for improving customer loyalty in restaurants, such as satisfaction, service quality, and sustainable practices. It offers valuable insights for both academics and practitioners, suggesting future research on mobile food-ordering apps and sustainability. The findings emphasize the importance of understanding these factors to develop effective strategies for enhancing customer satisfaction and loyalty.

Ethics and Leadership in Crisis Management: A Systematic Literature Review

2025-05-05T01:41:43+00:00

This study aims to systematically examine the role of ethical leadership in enhancing crisis management outcomes across various sectors, focusing on significant global crises such as the COVID-19 pandemic and the 2007–2009 financial crisis. Employing a systematic literature review guided by PRISMA protocols, six peer-reviewed articles from high-impact journals were analyzed using thematic content analysis. Key findings reveal that ethical leadership substantially improves both immediate crisis responses and long-term organizational resilience by fostering transparency, accountability, and stakeholder trust. Leadership styles, including transformational, directive, and responsible leadership, when integrated with robust ethical frameworks, effectively navigate complex crisis challenges while mitigating adverse effects on employees and reputation. The study underscores the importance of ethical communication and inclusive decision-making in sustaining organizational legitimacy during crises. Practical implications suggest that organizations should embed ethical leadership in crisis preparedness strategies and prioritize employee well-being during restructuring. The study contributes to the scholarly body by highlighting the necessity of sector-specific ethical frameworks and calling for more interdisciplinary, longitudinal research to deepen understanding ethical leadership in crisis contexts.

It’s Not the Flattery, It’s the Relationship: Rethinking LMX and Workplace Deviance through Ingratiation

2025-05-28T01:12:59+00:00

This study examines the moderating role of ingratiation in the relationship between Leader–Member Exchange (LMX) and workplace deviance. While prior research has consistently demonstrated that high-quality LMX reduces deviant workplace behavior through increased trust and mutual support, limited attention has been given to how impression management tactics, such as ingratiation, may influence this relationship. Drawing on a quantitative approach, the study analyzes data from (395) employees across diverse industries in Indonesia. The results indicate that ingratiation significantly moderates the effect of LMX on workplace deviance. Specifically, the negative association between LMX and deviance becomes stronger when ingratiation is high. This finding challenges the conventional assumption that ingratiation is inherently dysfunctional and suggests instead that, in the context of strong leader–subordinate relationships, its potentially negative effects can be socially regulated. The study contributes to the literature by positioning ingratiation not only as a behavioral risk but also as a contextual trigger that activates LMX's adaptive control function. Practically, the findings underscore the importance of strengthening high-quality workplace relationships while managing political behavior as part of developing a constructive and ethical organizational culture.

Job Satisfaction as a Mediator of Organizational Culture, Motivation, and Teacher Performance in Vocational High Schools

2025-05-28T01:15:43+00:00

This study aims to examine the direct and indirect effects of organizational culture, motivation, job satisfaction and teacher performance at SMK Bintang Persada Denpasar. Causal design is used to examine the causal relationship between variables that influence and variables that are influenced. Data collection used is survey, interview, and documentation. The results of the study were further analyzed using path analysis so that it would be analyzed with a Structural Equation Model (SEM) based on Partial Least Square (PLS). The results showed that organizational culture, motivation, and job satisfaction had a direct effect on teacher performance at SMK Bintang Persada Denpasar. The existence of this influence is illustrated by the condition of teachers who have an innovative nature tend to seek and apply new and more effective learning methods, which not only improve the quality of teaching but also improve students' learning experience. Innovations made by teachers are driven by high motivation to produce quality learning. The quality of quality learning is shown by learning that is more organized and structured in planning. The implementation of good learning cannot be separated from the role of superiors in carrying out the role of supervision of learning implementation. Where supervision is carried out as an evaluation of the implementation of learning carried out by teachers in the classroom. The evaluation carried out by superiors is solely to create quality learning. The results of the evaluation can be used as a reference for teachers' self-reflection on the role they play. The reflection in question is in the teacher's role as a designer and implementer of learning in the classroom. The implementation of learning well has an impact on the accuracy of a teacher's task completion. The achievement of task completion accuracy is a picture of good teacher performance. Lack of innovation in the classroom, declining quality of relationships between teachers and students, and a reduced sense of responsibility for student success. As a result, the learning process is not optimal and educational outcomes are unsatisfactory. To improve teacher job satisfaction, it is important to create a supportive work environment and provide appropriate rewards. Therefore, further research that considers long-term factors as well as the dynamics of policy and the broader education environment will provide a fuller picture of how organizational culture and motivation can affect teacher performance in a sustainable way.

Employee Competence, Tri Hita Karana, and Compensation: Their Impact on Fraud Awareness in LPD

2025-06-26T07:01:21+00:00

This study aims to analyze the influence of employee competence, Tri Hita Karana culture, and compensation on operational fraud awareness at the Village Credit Institution (LPD). The importance of awareness of potential fraud in maintaining the integrity of indigenous-based financial institutions. The method used is a quantitative approach through a survey of 99 respondents, analyzed using multiple linear regression. The research instrument was a questionnaire designed based on theoretical indicators for each variable and tested for validity and reliability. Simultaneous testing showed that all three variables jointly influence fraud awareness (F = 10.987; p less than 0.001) with an Adjusted R-square of 0.234, explaining 23.4% of the variation in fraud awareness. Partially, Tri Hita Karana culture (beta = 0.286; p = 0.002) and compensation (beta = 0.270; p = 0.001) have a positive and significant effect, while employee competence (beta = 0.014; p = 0.884) is not significant. Before regression analysis, classical assumption tests were conducted, including normality, multicollinearity, heteroscedasticity, and autocorrelation, all of which were met. These findings indicate that cultural values and incentive systems are more dominant than individual technical abilities in increasing awareness of operational fraud. The practical implications emphasize the importance of a work culture based on local values and a fair and transparent compensation system. Academically, this study enriches the literature on fraud prevention through a holistic approach that integrates cultural, structural, and personal aspects in the context of traditional institutions such as LPD.

Enhancing Customer Awareness of Cybersecurity Threats in E-Banking: A Study on the Role of AI-based Risk Communication Tools

2025-06-27T06:22:37+00:00

With online banking on the rise, cybersecurity issues still occupy users' and financial institutions' minds. This study examines users' awareness of cybersecurity threats and their trust in artificial intelligence (AI) technology for fraud detection and risk communication in e-banking. A mixed-method design of quantitative survey of 384 users and qualitative interview of 20 participants was used to reflect broader insights. The survey quantified demographics, awareness of security protocols, and confidence in AI technology. Findings show that while users are very well aware of what to anticipate from repeated online threats and are careful with login passwords, they always fail to take the initiative concerning security practices like the changing of passwords. Overall, participants were confident in the application of AI systems, especially the efficiency and pace at which AI identifies fraud versus human agents. Skepticism was found for the effectiveness of chatbots based on AI. Statistical modeling showed that trust in AI strongly correlated with prior experience in cybersecurity, high rates of technology usage, and knowledge of online banking, with education level and age making little impact. The qualitative information further underscored the importance of personalized and clear communication from AI systems, suggesting that the way such machines talk to individuals can make or break trust. The study concludes by suggesting that user education at financial institutions should be enhanced, as well as developing AI systems with a method that employs personal communication approaches. The integration of human support with AI can potentially plug awareness gaps and improve security results across different user segments within the e-banking environment.

Optimizing the Blue Ocean Strategy to Enhance Innovation, Customer Satisfaction, and Business Performance at Cafe Camellia

2025-07-07T01:12:31+00:00

This research was conducted to address the decline in revenue and profit experienced by Cafe Camellia due to decreased consumer purchasing power and increasing market competition. The study focuses on strategies to enhance business performance through product innovation, interior design improvement, and human resource management development. The research problems include identifying effective strategies to boost revenue and profit, as well as examining how the implementation of product innovation, attractive interior design, and sound HR management can improve customer satisfaction while reducing employee turnover. A mixed-methods approach was employed, combining qualitative and quantitative methods through SWOT analysis, the application of Blue Ocean Strategy, and the Design Thinking process to generate innovative and market-relevant solutions. The findings indicate that a strategic combination of customer-oriented product innovation, improvements in café layout and atmosphere, and more professional, development-focused human resource management significantly enhances customer loyalty and workforce stability, thereby contributing to increased revenue and profitability for Cafe Camellia. In conclusion, the synergy between product innovation, interior design, and human resource management serves as a key factor in addressing current business challenges and forms a strategic foundation for the future management of Cafe Camellia.