HENDHANA, S.; SRI DARMA, G. Service Quality Rumah Sakit dan Efeknya terhadap Patient Satisfaction, Perceived Value, Trust, dan Behavioral Intention. Jurnal Manajemen Bisnis, [S. l.], v. 14, n. 1, p. 37-55, 2017. DOI: 10.38043/jmb.v14i1.331. Disponível em: https://journal.undiknas.ac.id/index.php/magister-manajemen/article/view/331. Acesso em: 5 may. 2024.