SETIAWAN, N. B.; PRASTANTO, S. Kualitas Layanan, Kepuasan Mahasiswa dan Word of Mouth. Jurnal Manajemen Bisnis, [S. l.], v. 18, n. 4, p. 523-541, 2021. DOI: 10.38043/jmb.v18i4.3288. Disponível em: https://journal.undiknas.ac.id/index.php/magister-manajemen/article/view/3288. Acesso em: 25 jun. 2022.