LUDJI KORO, G. E. SERVICE QUALITY, CUSTOMER SATISFACTION, CUSTOMER LOYALTY AND WORD OF MOUTH AT PT. VILLA MITRA SEHATI BADUNG. Jurnal Manajemen Bisnis, [S. l.], v. 11, n. 1, p. 59-68, 2014. DOI: 10.38043/jmb.v11i1.263. Disponível em: https://journal.undiknas.ac.id/index.php/magister-manajemen/article/view/263. Acesso em: 8 may. 2024.