SAPUTRA TANUMIHARDJA, D. WOW Customer Loyalty dan Emotional Talk Service: sebuah Survey di Mall Galeria. Jurnal Manajemen Bisnis, [S. l.], v. 14, n. 1, p. 19-36, 2017. DOI: 10.38043/jmb.v14i1.330. Disponível em: https://journal.undiknas.ac.id/index.php/magister-manajemen/article/view/330. Acesso em: 22 nov. 2024.