Manajemen Pelayanan Sebagai Upaya Peningkatan Penerimaan Pajak Progresif

Abstract

The aim of this study was to understand the implemenation of service management in order to
increase the revenue of progressive tax at local revenue office and to find out the factor shat
should get attention in givig of service so aht the people satisfaction able to increase the
revenue of progressive tax at local revenu office and to find out the factor that should get
attention in giving of service, so that the people satisfcation able to reach. This study is
qualitative. Source of data was primary and secondary data. Data collecting technique by
observation, interview, and documentation study. Data collectiong technique by
interpretative Weber methodology. The result shows implementation of service management
that has been conducted to increase the revenue of progressive tax as follows: planning,
organizing, actuating and controlling. Service optimalization process to improve the people
satisfaction. In order to increase the revenue of progresive tax by improve their service
management by placing the people satisfaction at priority level and conduct repair on the
medium and infrastructure improvemen by educating and training.

Keywords: Service Management.