Entrepreneurial Marketing dan Trust Terhadap Marketing Performance
DOI:
https://doi.org/10.38043/jmb.v17i4.2714Keywords:
entrepreneurial marketing, trust, marketing performanceAbstract
The purpose of this research is to determine the level of entrepreneurial marketing and trust carried out by SMEs and to contribute to literature and conceptual models on the effect of entrepreneurial marketing and trust on marketing performance. The sample in this study were SMEs in the handicraft sector in Rembang, Central Java. The number of samples studied was 200 samples. The sampling technique used purposive sampling. The sample criteria are SMEs that have been running a business for at least 3 (three) years. This is because in measuring the dimensions of marketing performance there are several indicators of the level of achievement of marketing performance each year, at least for a minimum of 3 years it can be seen the marketing performance of these SMEs. Data analysis using multiple regression modeling. The results show that entrepreneurial marketing has a significant effect on marketing performance, trust has a significant effect on marketing performance, entrepreneurial marketing and trust simultaneously have a significant effect on marketing performance.
References
Adnyana, R., and Darma, G.S. (2015). Strategi Marketing Mix, Yield Management, Customer Satisfaction and Occupancy Rate, Jurnal Manajemen & Bisnis, 12 (1): 92-115.
Bell, S.J., and Luddington, J.A. (2006). Coping with Customer Complaints, Journal of Service Research, 8 (3): 221 – 233.
Dewi, M.V.K., and Darma, G.S. (2019). The Role of Marketing & Competitive Intelligence In Industrial Revolution 4.0, Jurnal Manajemen & Bisnis, 16 (1): 1-12.
Kartawinata, B.R., dan Aditya Wardhana. (2013). Marketing Strategies and Their Impact on Marketing Performance of Indonesian Ship Classification Society, International Journal of Science and Research, 4 (2): 69-74.
Kau, A.K., and Elizabeth W. Y. Loh. (2006). The Effect of Service Recovery on Consumer Satisfaction : A Comparison Between Complainants and Non-Complainans, Journal of Service Marketing, 22 (2) 101-111.
Kim J, Dan., Donald L, Ferrin., and H. Raghav Rao. (2003). Antecedent of Consumer Trust in B-to-C Electronic Commerce. Research Collection Lee Kong Chian Scholl of Business, pp. 157-167.
Kraus, S., Rainer Harms., dan Matthias Fink. (2009). Entrepreneurial Marketing : Moving Beyond Marketing in New Ventures, International Journal Entrepreneurship and Innovation Management, Special Issue: 1-20.
Kurniawan, R., Sucherly., and Surachman. (2016). The Influence of Customer Handling on Brand Image In Building Customer Loyalty, International Journal of Scientific & Technology Research, 5 (5): 113-117.
Kanten, I.K., and Darma, G.S. (2017). Consumer Behaviour, Marketing Strategy, Customer Satisfaction, and Business Performance, Jurnal Manajemen & Bisnis, 14 (2): 143-165.
Lau, G.T., and Sook Han Lee. (1999). Consumers’ Trust in a Brand and The Link to Brand Loyalty, Journal of Marketing Focused Management, 4: 341-370.
Meyer, C. Roger., James H, Davis., and F. David Schoorman. (1995). An Integrative Model of Organizational Trust, The Academy of Management Review, 20 (3): 709-734.
Morgan, R.M., and Shelby D. Hunt. (1994). The Commitment-Trust Theory of Relationship Marketing, Journal of Marketing, 58: 20-38.
Morris, M.H., Minet Schindehutte., and Raymond W. LaForge. (2002). Entrepreneurial Marketing: A construct for integrating emerging entrepreneurship and marketing perspecstives, Journal of Marketing Theory & Practice, 10 (4): 1-19.
Muangkhot, S., and Praprukbaramee Ussahawanitchakit. (2015). Strategic Marketing Innovation and Marketing Performance: An Empirical Investigation of Furniture Exporting Businesses in Thailand, The Business and Management Review, 7 (1): 189-205.
Mukherjee, A., and Prithwiraj Nath. (2003). A Model of Trust in Online Relationshp Banking, International Journal of Bank Mrekting, 21 (1): 5-15.
Niehm, L.S., Jessica L, Hurst., Jihyeong Son, Ann Marie Fiore., and Amrut Sadachar. (2013). Entrepreneurial Marketing : Scale Development and Validation In The Small Firm Context. Digital Reposiroty, Iowa State University.
Ogbuji, C.N., Sylva Ezema Kalu, Maduenyoghasi., dan Oluchukwu Samson. (2014). The Influence of Brand Extension Strategy on Marketing Performance of Soft Drinks Bottling Firms in Nigeria, American International Journal of Contemporary Research, 4 (1): 266-276.
Pavlou, P.A., and David Gefen. (2002). Building Effective Online Marketplaces with Institution-Based Trust, International Conference on Infromation System: 667-675.
Stokes, D. (2000). Putting Entrepreneurship Into Marketing : The Processes of Entrepreneurial Marketing, Journal of Research in Marketing & entrepreneurship, 2 (1): 1-16.
Suherly., Faisal Affif., Helmi Arief., dan Alexandre Desousa Guterres. (2016). Marketing Performance as The Impact of Marketing Strategy (7P) with Determination of Market Attraction and Company’s Resources : Survey on Performers of Tourism Industry in Timor Leste, International Journal of Economics, Commerce and Management, 4 (9): 569-587.
Walker, R.H., Rod Slater., dan Lester W. Johnson. (2004). Measuring Marketing Performance Against The Backdrop of Intra-Organizational Change, Markting Intellegence & Planning, 22 (1): 59-65.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2020 Jurnal Manajemen Bisnis
This work is licensed under a Creative Commons Attribution 4.0 International License.