PERSEPSI PASIEN RAWAT INAP TERHADAP KINERJA RSUD WANGAYA

Abstract

Excellent service is an important elemen in the quality of service that in hospital.with
giving satisfaction to the hospital ,as well as in regional pablic hospital wangaya .a hospital
the dutch pride is expected to provide the best service for statisfation of patien.
With hope complacence patiens aciped,the patiens expect interaktion both to service
provider ,namely the Docters,nurses and labour non medis.althoug so satisfied patiens
resulting in incresed hospital performance.
Respondents research these are hospitalized patiens to guarantee access of being
trated in Rumah Sakit Umum Daerah Kota Denpasar the dutch 125 patients.with the foue
variabel influance positif significan and positive insignifinat are two variabel.

Keywords : Service quality,satisfaction and performances.