Lika Liku Kesuksesan Air Traffic Flow Management di Bandara Internasional I Gusti Ngurah Rai

Authors

  • Bara Jiwangganata M. Unversitas Pendidikan Nasional
  • I Gede Sanica Unversitas Pendidikan Nasional

DOI:

https://doi.org/10.38043/jmb.v18i3.3194

Keywords:

ATFM, Service Quality, Air navigation, Airlines, Airport

Abstract

This research aims to determine and examine mountainously about the satisfaction of airlines and Perum lppnpi management through of air traffic flow management in I Gusti Ngurah Rai International Airport. This research used qualitative method with research subject namely airline, ATFM Operator and Perum lppnpi management. Data collection technique was carried out by in-depth interview. Researchers implement the adoption Zeithaml and Bitner's Servqual Technique. The result of data analysis in this study indicate that the quality of service through ATFM are well guarded, but significantly factor of that quality is reliability, why? Because the consumer has been satisfied with a good service, fast and punctuality.

References

Asri, A. A. S. M. A. N., & Darma, G. S. (2020). Revealing the digital leadership spurs in 4.0 industrial revolution, International Journal of Business, Economics & Management, 3 (1): 93-100. https://doi.org/10.31295/ijbem.v3n1.135.

Arsriani, I.A.I., and Darma, G.S. (2013). Peran Media Sosial Online Dan Komunitas Terhadap Keputusan Nasabah Bank, Jurnal Manajemen dan Bisnis, 10 (2): 48-68.

Bali, I.N.A.P., and Darma, G.S. (2019). Menguji Kesiapan Pengelolaan Desa Berbasis Manajemen Modern Guna Menghadapi Era Revolusi Industri 4.0, Jurnal Manajemen & Bisnis, 16 (2): 1-13.

Darma, G.S., & Noviana, I.P.T. (2020). Exploring Digital Marketing Strategies during the New Normal Era in Enhancing the Use of Digital Payment, Jurnal Mantik, 4 (3): 2257-2262. https://doi.org/10.35335/mantik.Vol4.2020.1084.pp2257-2262.

Darma, G.S., Wicaksono, K., Sanica, I.G., and Abiyasa, A.P. (2019). Faktor Kompensasi dan Strategi Gojek Dalam Meningkatkan Kepuasan Kerja Para Driver, JURNAL ILMIAH MANAJEMEN BISNIS DAN INOVASI UNIVERSITAS SAM RATULANGI, 6 (3): 232-244.

Darma, G.S. (2005). Teknologi Informasi, Kepuasan User, Kinerja User dan Kinerja Hotel di Bali, Jurnal Ekonomi & Bisnis, 17 (2): 93-102.

Dewi, M.V.K., and Darma, G.S. (2019). The Role of Marketing & Competitive Intelligence In Industrial Revolution 4.0, Jurnal Manajemen & Bisnis, 16 (1): 1-12.

Dewi, N.K.Y.W., and Darma, G.S. (2019). Strategi Investasi & Manajemen Resiko Rumah Sakit Swasta di Bali, Jurnal Manajemen & Bisnis, 16 (2): 110-127.

Dewi, A.A.I.S., and Darma, G.S. (2017). Proses Rekrutmen, Seleksi, Pelatihan, Penempatan dan Kinerja Karyawan, Jurnal Manajemen & Bisnis, 14 (1): 1-18.

Dewi, N.M.A.T., and Darma, G.S. (2016). Efektivitas Leadership, Growth Performance dan Regulasi Otoritas Jasa Keuangan, Jurnal Manajemen & Bisnis, 13 (1): 1-13.

Ginantra, K.G., Lestari, N.P.N.E., Gorda, A.A.N.E.S., and Darma, G.S. (2017). Effects of Promotion, Product Quality, Brand Image and Price on Customer Satisfaction and Brand Switching Decision, International Journal of Management and Economics Invention, 3 (12): 1514-1523.

Handayani, L.P.D.S., & Darma, G. S. (2021). Pengaruh Kebijakan Pemeriksaan, Kebijakan Akses Informasi Keuangan dan Forensik Digital terhadap Kualitas Pemeriksaan Pajak, Syntax Literate; Jurnal Ilmiah Indonesia, 6 (3): 1260-1272. http://dx.doi.org/10.36418/syntax-literate.v6i3.1142

Hendhana, S., and Darma, G.S. (2017). Service Quality Rumah Sakit dan Efeknya terhadap Patient Satisfaction, Perceived Value, Trust, dan Behavioral Intention, Jurnal Manajemen & Bisnis, 14 (1): 37-55.

ICAO. (2018). Doc 9971 Manual on Collaborative Air Traffic Flow Management (ATFM) (Third). International Civil Aviation Organization International Civil Aviation Organization. (2016). Long-Term Traffic Forecasts. July.

ICAO. (1984). Air Traffic Services Planning Manual. In www.icao.int. International Civil Aviation Organization.

ICAO. (2016). Annex 11 Air Traffic Services (Issue July). ICAO. (2016b).

ICAO. (2016). Doc 4444 Air Traffic Management (Vol. 4444, Issue November).

Kanten, I.K., and Darma, G.S. (2017). Consumer Behaviour, Marketing Strategy, Customer Satisfaction, and Business Performance, Jurnal Manajemen & Bisnis, 14 (2): 143-165.

Kolo, S.M., and Darma, G.S. (2020). Faktor-Faktor Terpenting Yang Mempengaruhi Kepuasan dan Loyalitas Pelanggan Pengguna Jaringan 4G di Denpasar, Jurnal Manajemen Bisnis, 17 (1): 57-74.

Kotler, P., & Garry Armstrong. (2010). Prinsip-Prinsip Pemasaran, Jilid 1 dan 2 Edisi Kedua Belas. Jakarta: Erlangga.

Kotler, P., and Kevin Lane Keller. (2016). Marketing Management, 15th Edition. New Jersey: Pearson Pretice Hall, Inc.

Murti, K.G.K., & Darma, G. S. (2021). Jalan Terjal Online Travel Platform Hadapi Pandemi. Syntax Literate; Jurnal Ilmiah Indonesia, 6 (5): 2280-2296. http://dx.doi.org/10.36418/syntax-literate.v6i5.2703

Moleong, L.J. (2009). Metode Penelitian Kualitatif. Bandung: Remaja Rosdakarya.

Pamungkas. O., (2018). Pengaruh Atribut Produk Dan Promosi Terhadap Kepuasan Pembelian. http://eprints.mercubuana-yogya.ac.id/id/eprint/2087.

Pearce, B. (2014). The shape of air travel markets over the next 20 years. IATA.

Priskila, S., & Darma, G.S. (2020). Employee Perception of Brand Value in the Jewelry Industry, Journal of Economics, Business, & Accountancy Ventura, 23 (2). http://dx.doi.org/10.14414/jebav.v23i2.2281.

Puriati, N.M. & Darma, G.S. (2021). Menguji Kesiapan Pengelolaan Desa Wisata Berbasis Manajemen Modern Sebagai Penggerak Ekonomi Rakyat, Bisma: Jurnal Manajemen, 7 (2): 319-330. http://dx.doi.org/10.23887/bjm.v7i2.34162

Rivaldo, I. M. G., Lestari, N.P.N.E., & Darma, G.S., & Gorda, A.A.N.E.S. (2021). Integrating The Credit Lending Strategies of Multi-Purpose Cooperatives (a Case Study at KSU Dauh Ayu in Denpasar), Jurnal Mantik, 4 (4): 2318-2324. https://doi.org/10.35335/mantik.Vol4.2021.1138.pp2318-2324.

Saefulloh, D.A., and Darma, G.S. (2014). Strategi Marketing Wisata Wedding Sebagai Destinasi Alternatif, Jurnal Manajemen & Bisnis, 11 (1): 17-34.

Shavitri, L.P.D., & Darma, G.S. (2020). Pengaruh Implementasi Kebijakan Pemeriksaan dan Forensik Digital terhadap Kualitas Pemeriksaan dan Keberhasilan Penerimaan Pajak, E-Jurnal Akuntansi, 30 (10): 2682 - 2697. https://doi.org/10.24843/EJA.2020.v30.i10.p19

Sudiwedani, A., & Darma, G.S. (2020). Analysis of the effect of knowledge, attitude, and skill related to the preparation of doctors in facing industrial revolution 4.0, Bali Medical Journal, 9 (2): 524-530. https://dx.doi.org/10.15562/bmj.v9i2.1895.

Schiffman dan Kanuk. (2008). Perilaku konsumen. Edisi 7. Jakarta: Indeks.

Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta.

Tjiptono, Fandy. (2011). Strategi Pemasaran. Edisi 3. Yogyakarta : ANDI.

Wardana, I.M.A., & Darma, G.S. (2020). Garment Industry Competitive Advantage Strategy During Covid-19 Pandemic, PalArch’s Journal of Archaeology of Egypt / Egyptology, https://www.archives.palarch.nl/index.php/jae/article/view/2732.

Widana, I.W., and Darma, G.S. (2018). Branding Denpasar Smart City Guna Meningkatkan Kunjungan Wisatawan, Jurnal Manajemen & Bisnis, 15 (1): 176-199.

Wiandari, I.A.A., and Darma, G.S. (2017). Kepemimpinan, Total Quality Management, Perilaku Produktif Karyawan, Kinerja Karyawan dan Kinerja Perusahaan, Jurnal Manajemen & Bisnis, 14 (2): 61-78.

Widiatmika, P.H., and Darma, G.S. (2018). Good Corporate Governance, Job Motivation, Organization Culture Which Impact Company Financial Performance, Jurnal Manajemen & Bisnis, 15 (3): 82-99.

Yudhistira, T., and Darma, G.S. (2020). Menakar Plus Minus Penerapan Corporate Social Responsibility (CSR) di Industri Jasa Penerbangan, Jurnal Manajemen Bisnis, 17 (1): 1-11.

Yong, I.D., & Darma, G.S. (2020). Indikator Penentu Naik Turunnya Harga Saham pada Perusahaan High Deviden 20 Periode Tahun 2014-2019, Syntax Literate ; Jurnal Ilmiah Indonesia, 5 (12): 1591-1610. doi:10.36418/syntax-literate.v5i12.1907

Downloads

Published

2021-07-31

How to Cite

M., B. J., & Sanica, I. G. (2021). Lika Liku Kesuksesan Air Traffic Flow Management di Bandara Internasional I Gusti Ngurah Rai. Jurnal Manajemen Bisnis, 18(3), 382-391. https://doi.org/10.38043/jmb.v18i3.3194

Issue

Section

Articles